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| MAITRE D |
Vasile State
PERSONAL DETAILS
Birth date: 24.11.1967
Address: 21
Molidului Ap. 6 Campulung Moldovenesc / Suceava / Romania
Tel: +40 745 498 779
SUMMARY
·
Excellent communication, organisational,
planning and interpersonal skills
·
Proven ability to multi-task, work under
pressure and meet deadlines.
·
experience in a hospitality role, ideally
from a hotel background
·
Excellent client management skills and
passionate about customer service
·
Ability to deal with senior level clients
·
Excellent presentation skills
·
Team orientated
·
Experience in setting up events or conference
facilities
·
Excellent communication and interpersonal
skills both written and verbal
·
Good attention to detail
·
Confident and professional demeanour
·
PC literate
·
Organised
and proactive approach to workload
·
EDUCATION
2014 Student at USV Suceava / Romania, Tourism
Services ,
Economy and Commerce
Economy and Commerce
2011
- 2012 Consulting Group Romania Hospitality
TRAINER
skills applicable, teaching, training.
skills applicable, teaching, training.
2011 - 2011 UET International Tourism Institute Rome
Italy
Special Training Course
Business Restaurant Manager;
Food Cost; Menu
Engineering; Restaurant Marketing.
2007 - 2008 Institute for Studies EUROCOR Bucharest
Romania
Hospitality Services Specialization like Administrator Hotel
Hospitality Services Specialization like Administrator Hotel
2003 - 2003 Cruise Line Academy Genoa Italy
Hospitality services on
luxury Cruise ships.
1998 – 1999 Cruise Line Academy Brasov Romania
Hospitality services on luxury
Cruise ships.
1986 – 1988 Cultural and Science University of BORSA Romania
Hospitality School Tourism and services.
1986 – 1988 Cultural and Science University of BORSA Romania
Hospitality School Tourism and services.
1982 – 1986 High School No.1 Campulung Moldovenesc .Romania
Studied Construction Structure Manufactured
EXPERIENCE
2015 – Hotel Hanken 4 stars Wangerooge Insel Germany
Strand Hotel kurhaus 5 stars Juist Insel Germany
Chef de
rang saison job
2015 – SHTS State
Hospitality Training Staff / Waiter Academy
Restaurant
Training Manager
Project
of specialization courses in tourism under Academy of tourism...
· Preparation
of training;
· Consultancy;
· Teaching;
· Training
of persons;
· Event
organization coordination;
· Evaluation
of trainees.
2014 – Fleet Pro Catering
Basel Elvetia
River Cruise line / Ms Serenade 1 / Ms Princess de Provence
(German and international
guest)
Restaurant
Manager
- Responsible
for assigned shift, assisting in overall management;
- Supervise
and coordinate assigned shift;
- Pre-meal
meeting conducted with staff daily;
- Assist
in overall supervision of the department (Bar Staff, Restaurant Staff).
- Check
staff punctuality;
- Communicate
with guests and receive feedback;
- Observe,
teach correct staff’s service;
- Examine
food preparation;
- Examine
beverage presentation;
- Monitor
timing of guest experience;
- Spot
check liquor pars; Order daily supplies;
- Follow
up on established training steps;
- Handle
guest comments and complaints; Ensure guest satisfaction;
- Stay and supervising the restaurant and kitchen operation during the service hours.
2013 - SEA CHEFS Cruises /
River cruise line / Ms Amelia by Scylla
(German guest) 250 PAX 2
RESTAURANTS 1 LOUNGEBAR
Restaurant
Manager
- Responsible
for assigned shift, assisting in overall management;
- Supervise
and coordinate assigned shift;
- Pre-meal
meeting conducted with staff daily;
- Assist
in overall supervision of the department (Bar Staff, Restaurant Staff).
- Check
staff punctuality;
- Communicate
with guests and receive feedback;
- Observe,
teach correct staff’s service;
- Examine
food preparation;
- Examine
beverage presentation;
- Monitor
timing of guest experience;
- Spot
check liquor pars; Order daily supplies;
- Follow
up on established training steps;
- Handle
guest comments and complaints; Ensure guest satisfaction;
- Stay and supervising the restaurant and kitchen operation during the service hours.
2013 - SC
Consulting Group
10.01 – 10.05 Hospitality
Trainer
Project
of specialization courses in tourism under Academy of tourism...
· Preparation
of training;
· Teaching;
· Training
of persons;
· Evaluation
of trainees.
2012 - River Advice Ltd. Switzerland Ms/ River Art / River cruise line 4 stars
(German guest)
1ST
- RECEPTIONIST
- Responsible
for assigned shift, assisting in overall management;
- Supervise
and coordinate assigned shift;
- Check
staff punctuality;
- Communicate
with guests and receive feedback;
- Examine
beverage presentation;
- Monitor
timing of guest experience;
- Follow
up on established training steps;
- Handle
guest comments and complaints; Ensure guest satisfaction;
- Always adhere
to all company policies and procedures and licensing laws involved and
contribute at team meetings;
- Carry out
instructions given by the management team and head office.
2010 - 2011 Locanda Veneta Residence & Restaurant Vicenza
Italy
1st Restaurant Manager 4 stars (International guest)
2009 Euro Shipping Voyages / River cruise line 4 stars Ms. My
Story
(German guest)
Assistant
Restaurant Manager
·
In charge for a smooth running operation;
·
Control the USPH standard;
·
Check and correct the mise en place on all
side stands.
·
Report direct to the Manager.
2007 - 2009 Castello di Bevilaqua **** (VE) ITALY
Hotels Relays & Chateaux
luxury gourmet restaurant 5 stars
Assistant
Restaurant Manager
·
Responsible
for assigned shift, assisting in overall management;
·
Supervise
and coordinate assigned shift; pre-meal meeting conducted with staff daily;
·
Assist
in overall supervision of the department.
·
Check
staff punctuality; Communicate with guests and receive feedback;
·
Observe,
teach, and correct staff’s service; Examine food preparation; Examine beverage presentation;
Handle any guest complaint.
·
Monitor
timing of guest experience; Spot check liquor pars; Order daily supplies;
Follow up on established training steps; Handle guest comments and complaints;
·
Ensure
guest satisfaction; Stay on the floor during service hours.
2006 Discovery Cruise Line Ship MV
DISCOVERY ****
Hotels Luxury
Cruise Line Hotel & Restaurant 4 stars
Assistant
Restaurant Manager VOYAGES OF DISCOVERY
·
Responsible
for assigned shift, assisting in overall management; Supervise and coordinate
assigned shift; pre-meal meeting conducted with staff daily; Assist in overall
supervision of the department.
·
Check
staff punctuality; Communicate with guests and receive feedback; Observe,
teach, and correct staff’s service; Examine food preparation; Examine beverage presentation;
Handle any guest complaint.
·
Monitor
timing of guest experience; Spot check liquor pars; Order daily supplies;
Follow up on established training steps; Handle guest comments and complaints;
Ensure guest satisfaction; Stay on the floor during service hours.
2003 - 2004 Oceania Cruises Line
Luxury Business ***** 5 stars
Fine Dinning Chef de Rang; Insignia,Nautica,Regatta
- Provide good customer
service;
- Take orders and deliver
food;
- Offering suggestions and
recommendations, such as wine pairings;
- Supervising more attentive
service and formal;
- Greeting customers;
- Cleaning tables and dining
area;
- Setting tables
2001 -2002 Ristorante Italiano Neue
Kunst,Alte Kunst, Pizzeria Salento
Tubingen Germany
Chef de Rang;Pizzaiolo,Cook and Dishwasher
- Provide good customer
service;
- Take orders and deliver
food;
- Offering suggestions and
recommendations, such as wine pairings;
- Supervising more attentive
service and formal;
- Greeting customers;
- Cleaning tables and dining
area;
- Setting tables
2000 - Festival Cruises Line
Luxury **** 4 stars
Fine Dinning Chef de Rang; MS - MISTRAL
• Provide good customer service;
• Take orders and deliver food;
• Offering suggestions and recommendations, such as wine pairings;
• Supervising more attentive service and formal;
• Greeting customers; cleaning tables and dining area; Setting tables
1998 - 1999 MSC Mediterranean
Shipping Cruises Italy **** 4 stars
Bar Waiter; Bartender; Sommelier, MS - Symphony,MS -Monterey
- Welcome
and greet guests; Make all guests feel comfortable;
- Take
beverage orders from guests, enter orders in our order/sale system which
relays orders to the kitchen and bar; Deliver beverages from kitchen and bar
to guests in a timely manner;
- Perform
side work at the start and end of each shift as required by service
station assignment.
- Maintain
clean service areas; Respond promptly and courteously to any requests;
- Prepare the bar bill, present check to guest; Thank guests for their visit and invite them to return.
KEY SKILLS
Spoken fluent languages:
· English; Fluent / French; Fluent / Italian; Fluent / German; Good.
·
Full computer literacy in word, PowerPoint, excel
processing, spreadsheet, and graphic presentation packages
·
Continued experience in travel, both
local and international for the performance of the employment position.
·
Commercial awareness; Communication,
Teamwork;
·
Negotiation and persuasion;
Problem solving; Leadership; Organisation;
·
Perseverance and motivation; Ability to work under pressure; Confidence:
- Achieved;
completed; co-ordinate
- Presented;
promoted; organized.
- Initiative;
dynamic
- Team player; proactive; self-motivated
- Clown for parties
OTHER COURSES
- Health
& Safety at Work
- Fire
Safety Course
- COURSES OF SURVIVAL AT SEA
STCW 95;
- PSSR Personal Social Safety
and Regulation;
- CMPS Crowd Management
Personal Safety
- Coordination, organization
in case of fire unforeseen situations.
- First aid.
INTERESTS
·
Personal Fitness,
Current Events, Local issues, clowning and acting.
·
LAST REFERENCES AVAILABLE
Guest Medienagentur Essen Georgescu Daniel
http://www.guest.consulting/
Medienagentur für
Marketing und Kommunikation Emmastr. 18
45130 Guest Medienagentur Essen
Tel.: +49 201 47677099
